- Mon - Fri: 8:00 am - 5:00 pm
I.T. Support
Our support ninjas are always there for you
No issue is too big,
No issue is too big,
or too small
Our dedicated IT Support Ninjas thrive on resolving your IT-related issues and keeping your infrastructure running as smoothly and efficiently as possible.
BahatiGroup’s highly qualified team provides seamless support for small to medium sized businesses, home users and home offices, either on-site or remotely.
Whether you need assistance with network architecture design or access to reliable cloud and voice services, we offer remote monitoring SLAs and provide support in a range of areas including:
We can help you with any of these, and so much more!
- Microsoft Products
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outook
- Sage V.I.P.
- Pastel Payroll
- Microsoft Windows
- Microsoft Server
- Apple MacOS
- Apple MacOS Server
- Android devices
- iOS devices
- Dropbox
- SARS e-filing
- Office 365 services
- Media players
- Software updates
- Windows updates
- MacOS updates
- AntiVirus applications
- Device driver software
- Printer driver software
- TeamViewer
- Adobe
Some problems require a hands-on approach
If necessary, a friendly and skilled Support Ninja will be despatched to assist on-site to resolve issues as quickly as possible and get you back to business.
While on site we will assist wherever possible to get your systems running optimally, backed up by our remote Helpdesk Ninjas monitoring performance behind-the-scenes.
Here’s how we get you back on track remotely
Our dedicated Helpdesk Support Ninja’s are on standby and able to assist remotely, no matter the problem.
We provide support via telephone or using specialist remote access tools such as TeamViewer and AnyDesk, allowing us to get to the root of problems quickly and efficiently, getting you back up and running as soon as possible. If we find that the issue cannot be resolved remotely, we will send a skilled Support Ninja to resolve the issue on-site.
You decide when you need our support
Choose between Block Hours, Managed Services or Fixed Fee Support – whatever suits your business best.
Block Hours
Block Hours are bundles of pre-paid hours for all support services rendered on-site or remotely. Initial call-out fees aren't changed for (within your allocated hours - as per your block hour agreement).
- Purchase a set amount of hours,
From us per month. - From remote to, On-site support.
- On-site and remote services are charged In 15 minute increments.
Managed Services
Outsourcing your day-to-day IT management responsibilities to BahatiGroup as your MSP (Managed Service Provider) is an effective strategy to improve operations and reduce expenses.
- Remote support, On-site support.
- Proactive maintenance
- 8 by 5 Monitoring.
- Microsoft Updates, Security Maintenance.
Fixed Fee
Our fixed-fee support services are perfect for small and medium-sized businesses looking to reduce downtime and control expenses with predictable, budget-friendly payments.
- Unlimited Support,
On-site and remote support. - Controlled Expenses,
Additional resources. - Constant Monitoring,
General support.
We are here for you, day or night
We pride ourselves on providing the best service whenever you need us. BahatiGroup’s dedicated after-hours support line offers clients 24/7 telephone support.
Call us from 08:00 – 17:00
Mondays – Fridays
Call us from after hours
7 days a week!
Our extra services
We offer so much more
We offer so much more
than just support.
We do not only offer simple support. We also specialize in assisting with Preventative maintenance, Desktop support & repairs, HDD reporting & recovery, Insurance damage reports and Server support & repairs, some of which is on-site help.
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Happy Clients
Moonkle LTD,
Client of Company
"Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Patience. Infinite patience. No shortcuts. Even if the client is being careless. The best part...always solving problems with great original ideas!."
SoftTech,
Manager of Company
"Patience. Infinite patience. No shortcuts. Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Even if the client is being careless. The best part...always solving problems with great original ideas!."
Moonkle LTD,
Client of Company
"Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Patience. Infinite patience. No shortcuts. Even if the client is being careless. The best part...always solving problems with great original ideas!."
SoftTech,
Manager of Company
"Patience. Infinite patience. No shortcuts. Very well thought out and articulate communication. Clear milestones, deadlines and fast work. Even if the client is being careless. The best part...always solving problems with great original ideas!."